
    Amazon Connect now supports multi-party chat, enabling up to 4 additional agents to join a conversation, facilitating faster collaboration and more effective customer support.


<div>
<p>
Amazon Connect now supports multi-party chat, introducing a new collaborative feature for customer service interactions.
</p>
<ul>
<li>Allows up to 4 additional agents to join an ongoing chat conversation</li>
<li>Agents can add supervisors or subject matter experts to chats</li>
<li>Enables faster and more accurate customer issue resolution</li>
<li>Can be enabled within the AWS Console</li>
<li>Uses Quick Connects to invite additional agents</li>
<li>Available in all commercial AWS regions where Amazon Connect is supported</li>
</ul>
<p>
This enhancement improves collaboration and support efficiency in Amazon Connect's customer service platform.
</p>
</div>


Amazon Connect now supports multi-party chat

Related articles