Amazon Connect now offers a public preview of persistent agent connections for faster call handling
News
Amazon Connect has launched a public preview of persistent agent connections, a feature designed to improve call handling efficiency and compliance with telemarketing regulations.
- Maintains an open communication channel between agents and Amazon Connect
- Reduces connection time for subsequent customer calls
- Allows administrators to configure agent profiles for persistent connections
- Helps support compliance with telemarketing laws like the U.S. Telephone Consumer Protection Act (TCPA)
- Available in all AWS regions where Amazon Connect is offered
- No additional charge beyond standard Amazon Connect service pricing
The feature aims to streamline outbound communications and improve contact center operational efficiency.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Nov 20
2025
2025
Amazon Connect now offers persistent agent connections for faster call handling
Jan 17
2025
2025
Amazon Connect outbound campaigns can connect a call with an agent in under 2 seconds
Dec 23
2024
2024
Amazon Connect launches support for routing to a specific range of agent proficiencies
Dec 1
2025
2025
Amazon Connect enhances its agent assistance capabilities
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.