Amazon Connect now offers a public preview of persistent agent connections for faster call handling
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Amazon Connect has launched a public preview of persistent agent connections, a feature designed to improve call handling efficiency and compliance with telemarketing regulations.
- Maintains an open communication channel between agents and Amazon Connect
- Reduces connection time for subsequent customer calls
- Allows administrators to configure agent profiles for persistent connections
- Helps support compliance with telemarketing laws like the U.S. Telephone Consumer Protection Act (TCPA)
- Available in all AWS regions where Amazon Connect is offered
- No additional charge beyond standard Amazon Connect service pricing
The feature aims to streamline outbound communications and improve contact center operational efficiency.
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