Amazon Connect outbound campaigns can connect a call with an agent in under 2 seconds
News
Amazon Connect has enhanced its outbound campaigns with two key features that improve call efficiency and regulatory compliance:
- Ultra-fast call connection to agents in under 2 seconds
- Automatic call classification using machine learning
- Support for telemarketing regulatory compliance, including TCPA
- Pay-as-you-go pricing model for campaign processing
- Available in multiple AWS regions including US, Europe, Africa, and Asia Pacific
These improvements aim to increase agent productivity, streamline customer engagement, and reduce manual call outcome tracking by automatically categorizing call results.
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