
    Amazon Connect Cases now offers enhanced search and customization features, allowing agents to filter cases by custom fields and personalize their case list views for improved workflow management.


<div>
<p>
Amazon Connect Cases has introduced new features to improve case management for agents and supervisors:
</p>
<ul>
<li>Enhanced search capabilities with filtering by custom field values</li>
<li>Customizable case list view with ability to add, hide, and rearrange columns</li>
<li>Flexibility to adjust the number of cases displayed per page</li>
<li>Improved ability to find and manage relevant cases more efficiently</li>
</ul>
<p>
These updates provide users with more control over their case workspace, allowing for more personalized and streamlined case management in Amazon Connect.
</p>
</div>


Amazon Connect Cases now provides more granular search capabilities and customizable case list views

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