Amazon Connect launches new case APIs to link related cases, add custom related items, and search across them
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Amazon Connect has launched new case management APIs that enable businesses to enhance case handling and context:
- Programmatically link related cases across an organization
- Attach custom related items to cases for more comprehensive information
- Search and navigate across interconnected cases more efficiently
- Enable faster issue resolution through improved case context
- Support use cases like airline flight cancellation tracking and retail order management
The service is available in multiple AWS regions including North America, Europe, Asia Pacific, and Africa, providing global businesses with advanced case management capabilities.
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