Amazon Connect broadens global telephony coverage
News
Amazon Connect has significantly expanded its global telephony coverage, offering enhanced telecommunications capabilities for businesses:
- Inbound number availability in 158 countries
- National outbound numbers in 72 countries
- Global international dialing capabilities from AWS commercial regions
- Average telephony coverage increase of 125% across AWS regions
- Direct routing through AWS global network to 40+ tier-1 carriers
The expansion allows organizations to select contact center locations based on business needs like agent availability and language requirements, while ensuring high-quality, reliable, and cost-effective voice communications through optimized call routing and AWS's private network infrastructure.
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