Amazon Connect now provides the ability to set voice and language dynamically in a contact flow
News
Amazon Connect has introduced new capabilities for dynamically setting text-to-speech (TTS) voices in contact flows and interactive voice response (IVR) systems.
- Enables personalized voice experiences for customers
- Can configure voices dynamically based on customer profile language
- New features available in the "Set Voice" block of contact flows
- Configurable through drag-and-drop flow designer or public APIs
- Available in all AWS regions where Amazon Connect is supported
This update allows businesses to create more customized and personalized voice interactions by dynamically adjusting voice, language, and speaking styles in their customer communication systems.
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