AWS recognized as a leader in 2025 Forrester Wave for Contact Center as a Service with Amazon Connect
Contact Center Blog
AWS has been recognized as a leader in the 2025 Forrester Wave for Contact Center as a Service (CCaaS) with Amazon Connect.
- Evaluated among 10 significant CCaaS providers
- Received highest possible scores in key criteria including:
- AI architecture
- Generative AI and LLM support
- Agent desktop and workflow automation
- Innovation and roadmap
- Pricing flexibility and transparency
- Demonstrates Amazon Connect's evolution since its 2017 launch
- Highlights AWS's commitment to enhancing cloud-based contact center solutions
The Forrester Wave report serves as a valuable guide for organizations seeking to improve their customer service capabilities through advanced CCaaS platforms.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Sep 10
2025
2025
AWS recognized as a Leader in the 2025 Gartner Magic Quadrant for Contact Center as a Service (CCaaS) with Amazon Connect
Oct 30
2024
2024
AWS recognized as a Leader in 2024 Gartner Magic Quadrant for Contact Center as a Service with Amazon Connect
Sep 16
2024
2024
Frost Radar™ recognizes AWS as a 2024 Leader for Contact Center as a Service in APAC and EMEA
Jun 23
2025
2025
AWS named a Leader in the 2025 Forrester Wave: Serverless Development Platforms
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.