Amazon Connect Contact Lens dashboards now support access controls using agent hierarchies
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Amazon Connect Contact Lens dashboards now support advanced access controls using agent hierarchies, enabling more granular metric visibility for contact center administrators.
- Administrators can define organizational groups and hierarchies
- Users can only view metrics for agents within their assigned hierarchy
- Allows for precise access control based on team and organizational structure
- Available in all commercial AWS regions where Amazon Connect is offered
This update provides contact center managers with more sophisticated ways to control and manage access to performance metrics, ensuring data privacy and organizational alignment.
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