Amazon Connect adds enhanced contact information to DescribeContact API
News
Amazon Connect has enhanced the DescribeContact API to provide more comprehensive contact information for contact centers.
- New API now includes additional details like disconnect reasons, recording status, and after-contact work time
- Enables more intelligent handling of customer interactions
- Allows programmatic detection of chat session disconnections
- Helps contact centers re-queue interrupted conversations automatically
- Available in all AWS regions where Amazon Connect is supported
The update aims to reduce operational complexity and improve contact center performance by providing richer contextual information in a single API response.
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