Amazon Connect now supports instance replication between Asia Pacific (Tokyo) and Asia Pacific (Osaka)
Regional Expansion
Amazon Connect now supports instance replication between Asia Pacific (Tokyo) and Asia Pacific (Osaka), enabling enhanced regional resiliency for contact center operations.
- Allows synchronization of channel configurations and service quotas between regions
- Replicates Amazon Connect configurations like users, routing profiles, and flows
- Enables traffic distribution settings to shift between Tokyo and Osaka regions
- Requires setting up a primary instance in Tokyo first
- Supports creating a replica instance in the Osaka region
This feature provides businesses with improved disaster recovery and business continuity options for their cloud-based contact centers.
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