Amazon Connect now supports enhanced Instance-to-Instance communication
News
This article announces enhanced instance-to-instance communication in Amazon Connect, enabling calls between instances to route through AWS infrastructure instead of the PSTN.
- Calls between Amazon Connect instances route through AWS global backbone network
- Works across regions within the same AWS account
- Improves call quality and simplifies billing
- Preserves call context during transfers between instances
- Available in all commercial regions except Africa (Cape Town)
In summary, Amazon Connect now provides a more efficient, cost-effective way to route calls between instances using AWS infrastructure rather than traditional telephony networks.
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