Amazon Q in Connect now supports 7 languages for proactive recommendations
News
Amazon Q in Connect has expanded its language support for proactive recommendations in customer service interactions.
- Now supports 7 total languages for detecting customer intent
- New languages include Spanish, French, Portuguese, Mandarin, Japanese, and Korean
- Can support customer self-service interactions across 26 languages
- Works across Interactive Voice Response (IVR) and digital channels
- Helps customer service agents resolve issues more quickly and accurately
The enhancement enables more comprehensive and multilingual support for customer service operations using Amazon Q in Connect's generative AI technology.
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