Transforming network operations with AI: How Swisscom built a network assistant using Amazon Bedrock
Machine Learning Blog
Swisscom, a leading Swiss telecommunications provider, developed a Network Assistant using Amazon Bedrock to transform network operations by automating data retrieval and analysis tasks for network engineers.
- Built a Retrieval Augmented Generation (RAG) architecture using Amazon Bedrock Knowledge Bases
- Implemented a multi-agent approach with specialized agents for documentation, calculations, and orchestration
- Created a serverless data pipeline using Amazon S3, AWS Glue, and Amazon Athena
- Integrated comprehensive security guardrails to protect sensitive data
- Achieved estimated 10% time savings per engineer, potentially reducing manual work by 200 hours annually
The solution enables network engineers to quickly access network insights, perform complex calculations, and focus on strategic tasks using natural language interactions with an AI-powered assistant.
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