Amazon Connect Contact Control Panel (CCP) launches refreshed look and feel
News
Amazon Connect Contact Control Panel (CCP) has launched a refreshed user interface using the Cloudscape Design System, aiming to improve agent productivity and focus.
- Updated visual style with new colors and button designs
- More visually consistent UI elements across interfaces
- Maintains familiar layout and functionality
- Designed to minimize agent training requirements
- Available in all AWS regions where Amazon Connect is offered
The visual refresh provides a more intuitive and streamlined experience for contact center agents while preserving the core usability of the existing interface.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Dec 1
2025
2025
Amazon Connect now enables business users to create custom UIs to adjust contact center configurations in real time
Jun 4
2024
2024
Amazon Connect agent workspace launches refreshed look and feel
Nov 20
2024
2024
Amazon Connect Contact Lens launches custom dashboards
Jan 16
2025
2025
Amazon Connect Contact Lens launches new real-time dashboard
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.