Amazon Connect now supports multi-user web, in-app and video calling
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Amazon Connect has expanded its communication capabilities with multi-user web, in-app, and video calling support, enabling more collaborative customer interactions.
- Allows multiple users to join a single session with an agent via web or mobile
- Agents can dynamically add participants during a live call
- Supports audio, video, and screen sharing
- Enables complex interactions like financial planning, medical consultations, and legal discussions
- Available in all AWS regions where Amazon Connect is offered
This feature enhances customer support by facilitating more inclusive, comprehensive, and flexible communication across different stakeholders.
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