
Amazon Connect now enables multi-user web, in-app, and video calling, allowing multiple participants to join a single session with an agent through collaborative audio, video, and screen sharing capabilities.


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<p>
Amazon Connect has expanded its communication capabilities with multi-user web, in-app, and video calling support, enabling more collaborative customer interactions.
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<ul>
<li>Allows multiple users to join a single session with an agent via web or mobile</li>
<li>Agents can dynamically add participants during a live call</li>
<li>Supports audio, video, and screen sharing</li>
<li>Enables complex interactions like financial planning, medical consultations, and legal discussions</li>
<li>Available in all AWS regions where Amazon Connect is offered</li>
</ul>
<p>
This feature enhances customer support by facilitating more inclusive, comprehensive, and flexible communication across different stakeholders.
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Amazon Connect now supports multi-user web, in-app and video calling

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