Amazon Connect now supports recurring activities in agent schedules
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Amazon Connect has introduced support for recurring activities in agent schedules, enhancing scheduling flexibility and efficiency.
- Allows easy creation of repeating events like daily stand-ups or weekly team meetings
- Supports two scheduling modes: individual (unique series for each agent) and shared (same series for all agents)
- Eliminates manual creation of repeated events
- Reduces time spent on schedule management
- Improves manager productivity
- Available in all AWS Regions with Amazon Connect agent scheduling
This feature streamlines workforce scheduling by automating the process of creating recurring activities for contact center agents.
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