Amazon Q in Connect now supports selecting LLMs directly in Connect Web UI
News
Amazon Q in Connect has introduced a new feature that allows contact center administrators to select Large Language Models (LLMs) directly in the Connect Web UI.
- Enables no-code selection of LLM model families for AI Agents
- Administrators can choose models based on specific business requirements
- Supports switching between models like Amazon Nova Pro and Anthropic Claude Sonnet
- Optimizes AI Agent performance for different customer interaction types
- Provides a seamless AI Agent configuration experience
This update gives contact center managers more flexibility in tailoring AI-powered customer service solutions to their specific needs.
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