Amazon Connect launches the ability to search contacts using agent hierarchy filters
News
Amazon Connect has launched a new feature that allows contact center leaders to search contacts using agent hierarchy filters in the Amazon Connect UI.
- Enables drilling down into contact center hierarchies by sites, departments, or teams
- Helps assess contact quality and agent performance
- Assists centralized teams in efficiently locating and reviewing contacts
- Streamlines workflow for performance evaluation and compliance auditing
- Available in all regions where Amazon Connect is offered
This enhancement provides contact center managers with more granular search capabilities to analyze and improve their contact center operations.
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