Amazon Connect launches search API for agent status
News
The article summarizes the launch of a new search API for agent statuses in Amazon Connect, a cloud-based contact center service from AWS.
Specifically, the article covers:
- The new SearchAgentStatuses API allows you to search for agent statuses (e.g. available, away, in training) by name, ID, tag, or other criteria.
- This API helps answer questions about agent statuses, such as how many are disabled or have a certain description.
- The API returns details like name, description, display order, and ARN of the matching agent statuses.
- The API is available in all AWS regions where Amazon Connect is offered.
- The article provides links to learn more about Amazon Connect, the new API, and agent statuses.
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