Amazon Connect now supports you to associate custom attributes with interaction segments
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Amazon Connect now allows users to associate custom attributes with interaction segments, enhancing reporting and analytics for customer journeys.
- Custom attributes can include business unit name, account type, or contact reason
- Attributes can be centrally managed with predetermined values
- Applied through contact flows or the UpdateContact API
- Preserves accurate business context during transfers and multi-party communications
- Available in all AWS regions where Amazon Connect is supported
This feature enables more precise tracking of customer interactions across different business units and segments, improving overall contact center reporting and analytics.
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