Customize retention policies for contact recordings in Amazon Connect

This article provides a technical guide to customizing retention policies for contact recordings in Amazon Connect using AWS services. The solution allows organizations to set different retention periods for contact recordings across multiple lines of business while ensuring compliance and minimizing storage costs.

• Uses a custom contact attribute to specify retention period (short/long)
• Leverages Amazon Kinesis, AWS Lambda, and Amazon S3 object tagging
• Enables automatic deletion of recordings based on predefined lifecycle policies
• Provides a CloudFormation template for easy deployment
• Allows organizations to meet regulatory requirements and optimize storage

The solution offers a flexible approach to managing contact recording retention, helping businesses balance compliance needs with operational efficiency.