Amazon Connect now supports copying agent schedules across multiple days, up to 14 days at a time, improving manager productivity by reducing time spent on managing agent schedules.

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<p>Amazon Connect now supports copying agent schedules across multiple days, up to 14 days at a time, making management of agent schedules more efficient.</p>
<p>Specifically, the article covers:</p>
<ul>
<li>You can copy multiple days of shifts from one agent to another agent or the same agent</li>
<li>This allows quickly assigning schedules to new agents or updating schedules for agents with flexible working arrangements</li>
<li>It improves manager productivity by reducing time spent managing agent schedules</li>
<li>The feature is available in all AWS Regions where Amazon Connect agent scheduling is available</li>
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Amazon Connect now supports multi-day copy and paste of agent schedules

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