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Track OTP success with AWS End User Messaging SMS feedback

Messaging & Targeting Blog



The article discusses how to track One-Time Password (OTP) success using AWS End User Messaging SMS feedback API, addressing key challenges in OTP tracking and providing a comprehensive solution for monitoring message delivery and conversion rates.

  • Enables first-party data tracking for more accurate message delivery insights
  • Provides a two-phase OTP process: request and verification
  • Allows setting message feedback status as "RECEIVED" or "FAILED"
  • Offers detailed metrics in AWS dashboard, including:
    • Number of messages with feedback completion
    • Percentage of message feedback completion
    • SMS feedback completion by country
  • Recommends best practices like rate limiting and proper timeout mechanisms

The solution helps organizations improve authentication systems by providing real-time insights into OTP delivery and usage, enabling more data-driven decision-making for messaging strategies.



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