Amazon Connect Cases adds conditional field visibility and dependent options
News
This article announces new features for Amazon Connect Cases that enable conditional field visibility and dependent field options to streamline case management workflows.
- Conditional field visibility shows fields only when relevant to the case type
- Dependent options limit field choices based on other field values
- Agents capture required information faster with simplified layouts
- Example: Return Reason field appears only for return cases
- Example: Issue Type options filter to hardware-related when appropriate
- Available in 10 AWS regions across North America, Europe, and Asia Pacific
These features help Amazon Connect Cases users optimize case layouts and improve agent efficiency by displaying only contextually relevant fields.
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