Amazon Connect now simplifies linking related contacts to cases using flows
News
This article announces that Amazon Connect now simplifies linking related contacts to cases using flows, enabling agents to view complete customer journeys and resolve issues faster.
- Link follow-up contacts (email replies, call transfers, chats, callbacks) to existing cases using flows
- Eliminates need for custom logic or manual linking
- Agents can view complete customer journey in one place
- Available in 10 AWS regions across North America, Europe, Asia Pacific, and Africa
Amazon Connect Cases now provides streamlined contact linking through flows, improving agent efficiency and customer issue resolution.
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