Announcing agentic AI for healthcare patient engagement in Amazon Connect (Preview)

This article announces preview availability of agentic AI capabilities in Amazon Connect designed to improve healthcare patient engagement and appointment management.

• AI agents handle appointment scheduling, representing ~50% of patient call volume
• Real-time EHR integration enables secure patient verification and accurate appointment data
• Safety-first design includes medical concern detection and intelligent escalation to human staff
• HIPAA-eligible infrastructure with zero-persistence architecture protects patient data
• Behavioral safeguards detect medical concerns, patient frustration, and communication barriers
• Comprehensive content protection prevents PII exposure and prompt injection attacks
• Currently available for US customers; request access through AWS account team

AWS Connect's healthcare AI reduces patient communication burden on health systems while maintaining compliance and enabling staff to focus on specialized patient care.