Introducing Amazon Connect Health: Agentic AI for healthcare, built for the people who deliver it

This article announces Amazon Connect Health, an agentic AI solution designed to handle administrative tasks in healthcare, enabling clinicians and staff to focus on patient care.

• Handles appointment scheduling, clinical documentation, and medical coding tasks
• Patient verification and appointment management capabilities now available
• Ambient documentation generates clinical notes from patient-clinician conversations in real time
• Medical coding generates ICD-10 and CPT codes with confidence scores and source traceability
• Patient insights surface visit-specific information from longitudinal patient records
• Unified SDK enables integration into existing EHR workflows in less than a week
• All AI outputs trace back to source data for clinician trust and verification
• Integrates with AWS HealthLake for unified healthcare data access
• Available in US East (N. Virginia) and US West (Oregon) regions
• Early customers report significant adoption and improved staff retention

Amazon Connect Health provides healthcare organizations with trusted, purpose-built AI that reduces administrative burden while keeping clinicians in control and focused on patient care delivery.