Amazon Connect Cases now supports CSV uploads to map related field options
News
This article announces CSV upload support for Amazon Connect Cases, enabling admins to define complex field relationships at scale through file uploads rather than manual configuration.
- CSV uploads define which field options appear based on other field values
- Reduces manual configuration effort for complex case template field relationships
- Example: map defect types to specific product categories automatically
- Available in 10 AWS regions across North America, Europe, and Asia Pacific
Amazon Connect Cases now simplifies configuration of dependent field options through CSV uploads, streamlining case template setup and reducing administrative overhead.
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