Amazon Connect introduces audio enhancements for noisy environments
News
This article announces Audio Enhancement for Amazon Connect, a new feature that improves voice call quality in noisy contact center environments by suppressing background noise and isolating agent voices.
- Suppresses agent-side background noises and isolates agent voices in busy environments
- Voice Isolation mode removes background noise and speech
- Noise Suppression mode removes only background noise
- Administrators enable via User Management page
- Agents can adjust settings directly from Contact Control Panel
- Available in all commercial AWS Regions where Amazon Connect operates
Audio Enhancement helps customers hear agents more clearly by removing contact center background noise, with flexible modes for different agent setups.
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