Amazon Connect now supports audio optimization for Amazon WorkSpaces cloud desktops
News
The article discusses updates to Amazon Connect that improve audio quality and simplify the agent experience when using Amazon WorkSpaces Virtual Desktop Infrastructure (VDI) environments.
Specifically, the article covers:
- Amazon Connect now automatically optimizes audio by redirecting media from the agent's local desktop to Connect, reducing network hops and improving audio quality
- Agents can log into their Amazon WorkSpaces client application or a web browser and start accepting calls using the custom agent user interface powered by Amazon Connect open-source JavaScript libraries
- These new features are available in all AWS regions where Amazon Connect is offered
- The article provides a link to the documentation for more information
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