Amazon Connect now supports tag-based access control for quick responses
News
This article announces that Amazon Connect now supports tag-based access control (TBAC) for quick responses, enabling administrators to assign quick responses to specific routing profiles based on TBAC permissions.
- Quick responses can now be assigned to routing profiles using tag-based access controls
- Administrators can control which agents see specific quick responses based on routing profile tags
- Enables compliance teams to assign region-specific content like disclosure templates by jurisdiction
- Available in nine AWS regions including US East, US West, Asia Pacific, Canada, and Europe
This update provides consistent access control for quick responses across Amazon Connect resources, improving content relevance and compliance management.
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