Amazon Connect Customer custom metrics now supports tag-based access control

Amazon Connect Customer now supports tag-based access control for custom metrics, enabling organizations to govern which users and roles can view, create, or modify each metric.

• Tag each metric to set granular access controls across teams
• Teams get full control of their own metrics and view-only access to others
• Search functionality respects the same access rules for visibility
• Solves the problem of uncontrolled edits to shared metric libraries
• Available in all AWS Regions where Amazon Connect Customer is offered

This feature enables better governance of custom metrics without restricting team access, allowing multiple teams to safely use and manage metrics according to their permissions.