AWS Marketplace sellers can now self-serve refunds and agreement cancellations
News
This article announces AWS Marketplace's new self-service refunds and agreement cancellations feature for sellers, streamlining previously manual processes.
- Sellers can request refunds or cancellations directly from seller portal or via APIs
- Eliminates need for support tickets; full visibility into request status for all parties
- Buyers approve cancellations from console; refunds appear on charge summary
- KYC verification only triggered for invoices requiring compliance validation
- Billing adjustments process automatically without buyer approval
- Agreement cancellations require buyer approval within seven days before auto-proceeding
- Email and EventBridge notifications for all status changes
- Available in all commercial AWS Regions supporting Marketplace
This release simplifies refund and cancellation workflows for AWS Marketplace participants, reducing administrative overhead and improving transparency.
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