Amazon Connect Customer launches permission for agents to view only their own performance evaluations
News
This article announces a new permission feature in Amazon Connect that allows agents to view only their own performance evaluations.
- Agents can access their own performance evaluations in the Connect UI
- Agents cannot view other agents' evaluations or sensitive peer performance data
- Agents can search for contacts where they received evaluations
- Agents can view evaluations alongside call recordings and transcripts
- Agents can submit acknowledgment after reviewing evaluations
- Agents can view entire department contacts while restricted to own evaluations
- Feature available in all AWS regions where Amazon Connect is offered
This feature provides operational flexibility by allowing agents to review their own feedback while protecting sensitive peer performance information.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Nov 13
2025
2025
Amazon Connect now provides metrics on completion of agent performance evaluations by managers
Jun 30
2025
2025
Amazon Connect can now include agent activities from third-party applications when evaluating agent performance
Feb 3
2026
2026
Amazon Connect launches an appeals workflow for agent performance evaluations
Mar 21
2025
2025
Amazon Connect Contact Lens now enables you to capture agent acknowledgements of performance evaluations
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.