How AWS SMGS uses an AI-powered conversational assistant to transform business management with Amazon Bedrock AgentCore

This article describes how AWS built NarrateAI, an AI-powered conversational assistant using Amazon Bedrock AgentCore to deliver business intelligence to AWS leaders.

• Two-layer architecture separates batch narrative generation from real-time conversational queries
• Specialized AI agents handle question classification, knowledge retrieval, relevancy evaluation, and response validation
• Batch processing generates persona-based narratives stored in Amazon S3 with row-level security
• Real-time layer uses Amazon Bedrock AgentCore to orchestrate multi-agent workflows with Claude Sonnet 4
• Automated response validation checks accuracy, consistency, and logical coherence before delivery
• Over 4,000 active users; reduced business review prep time from hours to minutes
• Built-in guardrails enforce content filtering, PII redaction, and professional tone
• Future roadmap includes proactive anomaly detection and autonomous agent capabilities

NarrateAI demonstrates production-grade agentic AI patterns applicable across industries for secure, scalable conversational business intelligence.