Amazon Connect Customer now supports rule based redaction for agent screen recording
News
Amazon Connect now supports rule-based redaction for agent screen recordings to protect sensitive information during voice calls, chats, and tasks.
- Create rules to redact specific applications or URLs from recorded content
- Automatically redacts matching content in post-contact screen recordings
- Helps supervisors identify coaching opportunities while protecting sensitive data
- Available in all AWS Regions where Amazon Connect is offered
- Supported on Windows operating systems
Rule-based redaction enhances privacy protection in agent screen recordings while maintaining supervisory oversight capabilities.
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