Amazon Connect now supports rule-based redaction for agent screen recordings to protect sensitive information by automatically redacting specified applications or URLs.

<div><p>Amazon Connect now supports rule-based redaction for agent screen recordings to protect sensitive information during voice calls, chats, and tasks.</p><ul><li>Create rules to redact specific applications or URLs from recorded content</li><li>Automatically redacts matching content in post-contact screen recordings</li><li>Helps supervisors identify coaching opportunities while protecting sensitive data</li><li>Available in all AWS Regions where Amazon Connect is offered</li><li>Supported on Windows operating systems</li></ul><p>Rule-based redaction enhances privacy protection in agent screen recordings while maintaining supervisory oversight capabilities.</p></div>


Amazon Connect Customer now supports rule based redaction for agent screen recording

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