Amazon Connect now provides agent screen recording status tracking
News
This article announces that Amazon Connect now provides real-time agent screen recording status tracking through CloudWatch and Amazon EventBridge.
- Supervisors can monitor agent screen recordings in near real-time via CloudWatch
- Status includes success/failure, failure codes, client version, browser version, OS details
- Enables identification of coaching opportunities and non-compliance with processes
- Customers subscribe to "Screen Recording Status Changed" event type in EventBridge
- Available in all AWS Regions where Amazon Connect operates
Amazon Connect screen recording status tracking enhances supervisor visibility into agent activities for coaching and compliance monitoring.
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