Amazon Connect Customer now lets you export cases to CSV from the agent workspace
News
This article announces that Amazon Connect Cases now supports exporting cases to CSV files directly from the agent workspace.
- Agents can filter and select cases before exporting to CSV
- Choose which case fields to include in the export
- Admins control access using security profile permissions
- Available in 10 AWS regions including US, Canada, Europe, Asia Pacific, and Africa
- Simplifies sharing case data with internal teams and external stakeholders
This feature makes it easier for agents to share case data with vendors, legal teams, and business partners.
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