Amazon Connect Cases now allows agents to update or add customer profiles to cases after they are opened, improving case accuracy and handling scenarios with unidentified customers.

<div><p>Amazon Connect Cases now enables agents to update customer profiles on existing cases or add profiles after case creation.</p><ul><li>Update profiles when cases are linked to wrong customers to maintain accurate case histories</li><li>Add profiles later for unidentified customers from shared phone numbers or identity verification scenarios</li><li>Available in 10 AWS regions including US, Canada, Europe, Asia Pacific, and Africa</li></ul><p>This enhancement improves case management accuracy and flexibility for handling diverse customer identification scenarios.</p></div>


Amazon Connect Customer now lets you update the customer profile on a case or add a profile after a case is opened

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