Amazon Connect Customer now provides schedule adherence metrics on dashboards to help supervisors monitor how well agents follow their assigned schedules.

<div><p>Amazon Connect Customer now provides schedule adherence metrics on dashboards to help supervisors monitor agent compliance with assigned schedules.</p><ul><li>New metrics include scheduled time, adherent time, non-adherent time, and adherence percentage</li><li>Group metrics by shift activity (work, break, training) to identify adherence patterns</li><li>Enables targeted coaching conversations based on adherence trends</li><li>Available in all AWS Regions where Amazon Connect Customer agent scheduling is supported</li></ul><p>Schedule adherence visibility helps supervisors improve agent performance through data-driven coaching.</p></div>


Amazon Connect Customer now provides schedule adherence metrics on dashboards

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