Amazon Connect Customer now automatically refreshes scheduling metrics to give workforce managers real-time visibility into how schedule changes impact staffing coverage.

<div><p>Amazon Connect Customer now automatically refreshes scheduling metrics, providing managers with immediate visibility into schedule change impacts.</p><ul><li>Metrics like net available headcount and projected service level update automatically when schedules change</li><li>Example: Adding a team meeting for 10 agents updates staffing coverage metrics instantly</li><li>Enables faster, more informed workforce management decisions throughout the day</li><li>Available in all AWS Regions where Amazon Connect Customer agent scheduling is supported</li></ul><p>Real-time metric updates help workforce managers optimize staffing coverage and respond quickly to scheduling changes.</p></div>


Amazon Connect Customer now automatically refreshes scheduling metrics

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