Amazon Connect Customer now provides schedule update notifications
News
This article announces schedule update notifications for Amazon Connect Customer, enabling automated alerts when agent schedules change.
- Define rules to send email or SMS notifications via EventBridge to supervisors and agents
- Notifications trigger when new schedules publish, existing schedules update, or leave request status changes
- Eliminates manual notification effort for schedulers and monitoring burden for agents
- Improves productivity for both schedulers and agents
- Available in all AWS Regions supporting Amazon Connect Customer agent scheduling
Amazon Connect Customer now automates schedule notifications, reducing manual communication overhead and improving workforce management efficiency.
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