Agentic AI on Connect Health: An end-to-end telehealth visit

This article describes how Amazon Connect Health delivers an integrated agentic AI telehealth platform that automates the entire patient journey from initial contact through clinical documentation and coding.

• Patient Verification Agent confirms identity and schedules appointments through conversational dialogue with EHR integration
• Pre-visit Intake Agent documents patient concerns before the clinician joins the call
• Patient Insights Agent assembles longitudinal summaries from HealthLake with conditions, medications, and care gaps
• Ambient Documentation Agent captures call audio and generates real-time SOAP notes for clinician review
• Medical Coding Agent suggests ICD-10 and CPT codes with confidence scores linked to supporting documentation
• All agents write structured FHIR data to a single repository, eliminating multi-vendor integration complexity
• Reduces documentation time by 20-40 percent and after-hours note completion by 65 percent

Amazon Connect Health consolidates separate telehealth vendors into one platform, lowering total cost of ownership while enabling clinicians to focus on patient care rather than administrative tasks.