Amazon Connect Customer launches two new layouts for agent workspace
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Amazon Connect Customer now offers two new layouts for the agent workspace to optimize screen space and improve agent efficiency.
- Modern layout places contact controls at the top, maximizing space for applications during voice, chat, email, and task contacts
- Classic layout provides a familiar experience with expandable/contractible contact controls and resizable agent assist application
- Administrators can assign layouts per team based on workflow preferences and migration needs
- Available in 9 AWS regions including US East, US West, Africa, Asia Pacific, Canada, and Europe
The new layouts enable contact center teams to customize their workspace arrangement for improved productivity and satisfaction.
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