Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status
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Amazon Connect Customer now lets you view metrics by customer lifetime value and repeat-caller status to identify underperforming segments.
- Segment metrics by customer lifetime value (LTV) and repeat-caller status
- Compare performance between repeat callers and other contacts
- Analyze results for highest-LTV customer segments
- Route high-LTV customers to top-performing agents
- Adjust knowledge bases and self-service flows based on segment performance
- Available in all AWS Regions where Amazon Connect Customer with Profiles is offered
This segmentation enables targeted improvements by revealing which customer groups need attention before issues appear in aggregate metrics.
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