Amazon Connect Customer now lets business users manage more reference data to adjust contact center configurations in real time
News
Amazon Connect Customer now lets administrators store more reference data to manage contact center configurations in real time without requiring technical resources.
- Data tables support up to 20,000 values per table for defining configurations
- Configure operating hours, escalation rules, AI agent prompts, and queue assignments
- Export tables and edit hundreds of records simultaneously
- Move tables between Connect Customer instances and load data from Excel or DynamoDB
- Available in all AWS commercial and GovCloud (US-West) regions
Business teams can now independently maintain and adjust contact center configurations as conditions change.
The AWS News Feed is currently looking for gold sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.
Related articles
Dec 1
2025
2025
Amazon Connect now enables business users to create custom UIs to adjust contact center configurations in real time
Aug 21
2026
2026
Amazon Connect Customer now lets managers chat with their data
Sep 9
2026
2026
Amazon Connect Customer now lets you set specific capacity limits for different types of Tasks and Emails
Sep 16
2026
2026
Amazon Connect Customer now lets you create, manage, and search custom metrics through APIs
The AWS News Feed is currently looking for silver sponsors. If you want to support the AWS community and reach a large audience of AWS professionals, consider sponsoring the AWS News Feed.