Amazon Connect now provides time zone support for forecasts
News
The article provides an overview of a new feature in Amazon Connect that allows for time zone support for forecasts.
Specifically, the article covers:
- Amazon Connect now provides time zone support for forecasts, making it easier for contact center managers to analyze future demand
- Forecasts can now be generated, viewed, and downloaded for the specific time zone where the business operates
- Forecasts will automatically adjust for daylight saving time changes
- This feature simplifies the experience for managers by accounting for time zone differences
- The feature is available in all AWS Regions where Amazon Connect agent scheduling is available
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