Amazon Connect Contact Lens now provides downloadable screen recordings
News
Amazon Connect Contact Lens now provides the ability to download screen recordings from the contact details page in the Amazon Connect UI for customers that use Contact Lens screen recording. This allows managers to evaluate contact quality and agent performance offline, as well as review recordings with agents for coaching.
Specifically, the article covers:
- Ability to download screen recordings from the Amazon Connect UI
- Offline review of contact quality and agent performance
- Coaching opportunities by reviewing recordings with agents
- New permission to manage who can download screen recordings
- Feature available in all AWS regions where Contact Lens screen recording is offered
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