Amazon Connect Contact Lens can now generate transcriptions in 10 new languages
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Amazon Connect Contact Lens now supports transcriptions in 10 new languages, expanding its conversational analytics capabilities to provide transcription support for a total of 33 languages.
Specifically, the article covers:
- The 10 new languages added: Catalan, Danish, Dutch, Finnish, Indonesian, Malay, Norwegian Bokmål, Polish, Swedish, and Tagalog/Filipino.
- The transcription support is available for post-call scenarios and across all regions where Contact Lens conversational analytics is available.
- Contact Lens helps monitor and improve contact quality and agent performance for better customer experience.
- The new transcription support is included with Contact Lens conversational analytics at no additional charge.
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